You can fill out a form on our contact page or call us at 1-865-429-4867. We are available Monday through Friday, 8:00-3:00pm EST.
How much tax will I be charged?
Our system will automatically tax your order if it shipped within the state of Tennessee. All orders shipped out of the state of Tennessee will not have tax applied.
What kinds of Shipping Options do you offer?
We offer 2 types of shipping:
Free shipping 5-7 business days (all orders over $175)
Standard shipping 5-7 business days ($9.99)
What is your processing time?
We process orders within 24-72 hours. All orders placed are shipped next business day.
How can I track my order?
Once your order is shipped you will receive a tracking number via email.
What delivery service do you use?
We use Fedex and USPS. USPS is only used for extra small items.
Where do you ship from?
All of our items are shipped from our warehouse located in Pigeon Forge, TN.
Do you ship internationally?
We do not ship internationally at this time, only to the 48 contiguous states of the USA.
Do you sell gift cards or certificates?
We are sorry but we do not offer gift cards or certificates at this time.
What kind of payment methods do you accept?
We accept Visa, Mastercard, Discover, and American Express. We accept Paypal as a method of payment, ONLINE ONLY.
Are pets allowed?
We only allow service animals.
If you still have questions please reach out to our support team and we will be happy to answer them.
